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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...


February 28, 2023

5  out of  5 rating by Katie
"Taylor and Matt went above and beyond to uncover my life insurance needs. They both took the time to thoroughly explain my options so I had a full understanding and the confidence to choose which life policies were the right ones for me and my family. Appreciate them both and the great service they provided!"

Rebecca Gorbena

February 23, 2023

5  out of  5 rating by Rebecca Gorbena
"Stacy was available to walk me through (aka explain) all of the insurance terms to me so I could make the best decision on my coverage. This entire team is incredibly responsive and very open to working with their customers."

Steven Miculka

February 22, 2023

5  out of  5 rating by Steven Miculka
"Eric has done a Great job with us, I reached out for a quote online for insurance, and Eric was quick to respond. Thanks Eric"

johnny moreno

February 22, 2023

5  out of  5 rating by johnny moreno
"I recently had roof damage to my RV from a falling tree during our ice storm. Melissa Portillo took such great care of me answered all my questions went the extra mile. thank you, Ted, for being such a great agent and always having a quality, Team."
Profile photo of Ryan Robichaux

Ryan Robichaux

February 20, 2023

5  out of  5 rating by Ryan Robichaux
"Fantastic customer service, I was involved in a multiple car pile-up and Ted Heaton's team was able to fast track my repairs and get me back on the road without any issues. I would highly recommend using them."

Christopher D

February 12, 2023

1  out of  5 rating by Christopher D
"When you question your rate going up after never having put a claim, they try to upsell you to pay even more. Avoid this agent."

juri ots

January 27, 2023

5  out of  5 rating by juri ots
"Great working with Alex. I call with a question and he always has the answers. He is a easy button."

Logan Parker

January 19, 2023

5  out of  5 rating by Logan Parker
"Super great company and great customer service! Ask for grant!!"

Scott Carmichael

January 17, 2023

5  out of  5 rating by Scott Carmichael
"The staff has always been nice and proactive with me. They are helpful with any questions I have or if I have any issues arise."

Sunny Roberts

January 12, 2023

5  out of  5 rating by Sunny Roberts
"I would like to compliment Taylor Peek on his OUTSTANDING service to myself and my son. He goes way beyond what a normal service representative would go. He offered to come by my home and help to activate my drive and save beacon, stop by and bring me my yearly calendars, and calls and explains each new option or change to my account. He makes us feel like we are the only customers he has. Thank you so much Taylor and I hope you get agent of the year each year. God bless you and keep up the great work."

Ashley Falvey

January 11, 2023

5  out of  5 rating by Ashley Falvey
"I've worked with Ted and his team for decades. Hands down the best service (responsiveness, follow through, attention to detail, etc.) I have experienced in working with an insurance agent!"

Chris Gilbreath

January 5, 2023

5  out of  5 rating by Chris Gilbreath
"We've had our insurance with Ted for years now, and we kept it with Ted when we left Austin for our new home and it's a decision we have not regretted. They provide us with prompt, courteous service and they diligently answer my questions and respond thoughtfully to my concerns. Choice is not everything. Sometimes service is, though. Go with the ones who give you that. We like Ted and that's why they have our business."

Bao Nguyen

December 27, 2022

5  out of  5 rating by Bao Nguyen
"Very happy with Ted Heaton IIII and specially with Annie. She very helpful with all my insurance need. Good job Annie and Happy New Year to you all."

Jerry Potter

December 18, 2022

5  out of  5 rating by Jerry Potter
"I can't say enough about how easy it was to get my TOTAL LOSS claim processed and completed. Taylor Peek answered all my questions and assisted with documents and photos. My agent (Ted Heaton) and I spoke and he updated me on the claim process. I would highly recommend State Farm and the Ted Heaton agency. You simply can't do better!"

Wayne Stifflemire

October 25, 2022

5  out of  5 rating by Wayne Stifflemire
"I would like to give a HUGH shout out for Lori. Lori has always provided us the most amazing service. She explains our policies where we know what exactly is going on. She has been so helpful with our recent claim that we unfortunately had to file. It is always such a pleasure to speak to Lori. Lori provides first class service."

Zachary Candler

October 20, 2022

5  out of  5 rating by Zachary Candler
"We had many hiccups since moving to Austin from Louisiana, I can say for certain that getting our car insurance plan settled was not one. All thanks to Skyler Leal; he has been a tremendous help in making everything go smoothly. He is very genuine in his interactions and personable. He is also extremely intelligent and quick to answer when a question arises. I hope to stay with Ted Heaton's office for many years because of Mr. Leal."

Courtney Little

October 17, 2022

5  out of  5 rating by Courtney Little
"Ted Heaton and his team are fabulous (especially Lori Warhmund)! They're friendly, knowledgeable, thorough and responsive (almost immediate!). I couldn't more highly recommend them as the agency to work with. We feel so well cared for!"


October 10, 2022

5  out of  5 rating by Scott
"First Melody and Margaret for over 20 years and more recently Taylor P. at Ted Heaton State Farm have provided me continuous superlative client service. Thank you!"

Stephanie Petreas

October 10, 2022

5  out of  5 rating by Stephanie Petreas
"Longtime customer of Ted Heaton State Farm. House and car. Recently we worked with agent Taylor Peek and can't say enough good things about the level of care and attention we received. Thank you, Taylor!! Time and time again, Ted Heaton State Farm proves they are the best insurance company in Austin. We love Ted Heaton State Farm!!!"

jose ramos

October 6, 2022

5  out of  5 rating by jose ramos
"great and professional help!!!"

Lisa Fehrman

October 3, 2022

5  out of  5 rating by Lisa Fehrman
"I have been a customer of Ted Heaton since 1993. We had an unfortunate loss of our possessions in a storage unit while waiting to move into out house then. Ted made the process so easy and I will never forget his kindness. I have never wanted to change agents. Since then, Jammie has taken such great care of me and I feel I am in the best situation with my home and auto insurance. She gives me great advice about what my coverage should be (usually not increasing) how to save and other advantages the company offers. Plus, she is so pleasant to talk to, I always feel confident I am dealing with the best company possible. Whenever anyone asks me, I tell them to get their insurance through Ted Heaton."

Ngoc Hoang Tran

September 23, 2022

5  out of  5 rating by Ngoc Hoang Tran
"Thank you for taking care of my family's financial security"

Lila Kellar

September 17, 2022

5  out of  5 rating by Lila Kellar
"Informative, friendly and prompt!"

Joe Ratcliff

August 2, 2022

5  out of  5 rating by Joe Ratcliff
"State Farm has a great reputation, because they have professional staff, and provide outstanding service. I'm pleased to have my home and auto coverage with the Ted Heaton agency. Taylor Peek, my account manager, has to be one of the best. He is an example of the friendly and competent insurance professional that you want. He keeps you informed and handles all of the details. I recommend Taylor Peek, the Ted Heaton Agency, and State Farm."

Rodolfo John Alaniz

July 25, 2022

5  out of  5 rating by Rodolfo John Alaniz
"I had to mention a great experience I had with State Farm recently since I think it might help other make a decision on which insurance agency to use. For context, I have never had a State farm policy myself, but I've had extensive dealing with them on behalf of a parent. Sadly, my dad passed away right after a major issue with the home transpired. The damage was extensive, and the whole process took almost a year to resolve. But the only thing that went well was the service I got from this State Farm office. Specifically, Liz B. was our point of contact, and she was there to ensure that we understood our dad's policy, process the paperwork, and make sure the home got fixed as soon as other people - such as our contractor - could move on the repairs. As I said, I've never had a policy with them myself. But if taking care of your loved ones in case of an emergency is a major consideration for you, this office is a great choice. I'll definitely be looking into the agency next time I'm shopping for homeowner's insurance myself."