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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Zachary Pierce

Zachary Pierce

June 25, 2025

5  out of  5
rating by Zachary Pierce
"Ashlee did a fantastic job getting me set up with a new auto/renters policy. Made me feel like I was on a classic SF commercial, in the best way. 10/10 After a dozen calls getting quotes, this was the only personable and informative experience."
We responded:
"Afternoon Zachary, Love your review! Love you coming on board! Love your kind words about Ashlee! My Team and I are excited to serve you and we look forward to a long relationship with you. Ashlee does a tremendous job with our customers. She is patient, she is informative, she is thorough, she is a listener and she provides quality advice. I am so glad she is on Our Team! I am proud of ALL of my Team! They continually provide quality service and advice in a friendly manner that our customers like! I am blessed to have such an Awesome Team! Thank you again Zachary and let me know how I can assist you! Thanks from Ted and his Awesome Team!"
Profile photo of Katalina Elise

Katalina Elise

June 25, 2025

5  out of  5
rating by Katalina Elise
"Amazing assistance and great team!"
We responded:
"Hi Katalina! Ted here. I am happy that you are happy and that my Team was of service to you! Thank you for allowing us to serve you and for taking time to post your comments! My Team and I appreciate your business and your kind words! Please let me know how I can personally assist you with your insurance and your financial services needs! I LOVE my Awesome Team and I am proud of the continued high level of service they provide. They are amazing at how well they deliver great service and advice to our Customers! Thank you for letting other folks know about their efforts to serve! Thank you again from Ted and his Awesome Team!"
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Aaryan Dave

June 24, 2025

5  out of  5
rating by Aaryan Dave
"I recently moved to Austin for my first job and highly recommend THSF to anyone in a similar situation. Daniel made my transition seamless, helping me with everything from insuring my new apartment to getting coverage for my first car. The office staff went above and beyond to make sure I had everything I needed for a smooth move. 10/10, would insure again!"
We responded:
"A.D! Welcome to Austin! Good luck with your first job and your first car! Two big steps in a person's life and the THSF Team wishes you the very best! Thank you for coming onboard as a Customer! We appreciate your business! We also appreciate you letting everyone else know how great it is to work with Daniel and my Team! Daniel delivers quality advice on a daily basis because he listens and relates to people so very well! He is a great asset to our Customers and our Team! I am blessed to have an Awesome Team with quality individuals who continue to shine in a volatile market. I am proud of all of my Team and I am thankful for their efforts! Thank you again and let me know how I can personally assist you! Thanks from Ted and his Awesome Team!"
Profile photo of Itzel Garcia

Itzel Garcia

June 24, 2025

5  out of  5
rating by Itzel Garcia
"Amber the best!!!!! Awsome !!!!! Agent !!!!!! She walked me through of the coverages and explain me with so detailed and precision. I appreciate the guidance and the patient she gave me to understand the coverage. Am so grateful for her so mush!!!! Thank you.!!!!!!"
We responded:
"HI and Welcome to the Ted Heaton Agency Itzel! My Team and I appreciate the opportunity to serve you! We look forward to a long relationship assisting you with your insurance and financial needs! Thank you! Thank you as well for your kind words about Amber and how she dealt with you. She has had numerous reviews because of her helpful, informative and patient guidance regarding customers needs and concerns! She is a tremendous asset to our great Customers and our Awesome Team! I am proud of my entire Team frankly as they treat our customers like they would want their insurance provider to treat THEM! I am blessed and thankful for all they do every day! Thank you again for your business, your kind words and your time! Ted and his Awesome Team "
Profile photo of VelAnne Clifton

VelAnne Clifton

June 24, 2025

5  out of  5
rating by VelAnne Clifton
"Ted Heaton Agent Daniel Rosenthal helped us save 100 bucks a month on bundling Auto/Home policies. He was so patient with us, a good listener, great to talk to and honestly just charming! Got everything done remotely, too. Thank you again, Daniel! ~Jim & VelAnne Clifton"
We responded:
"WOW! And THANK YOU Mrs. and Mr. Clifton for your business and your beautiful review! We have been blessed to have some outstanding words posted about my Awesome Team but this is the first Beautiful Review! Thank you Thank you Thank you! Allowing us to serve you rocks and your kindness to share is tremendously appreciated. Daniel continues to shine and provide quality advice and service to the Customers he works with! My Team and I are so very lucky to have such a quality Team Mate who helps make our lives easier by the way he assists folks! We are blessed to have him on our Team! In fact I am blessed to have an office full of quality, caring and helpful Team Members! They amaze me every day with their stellar service to our customers. Truly I am blessed! Thank you again for your business and your time to share with the world! Let me know how I can personally assist you! Thanks from Ted and his Awesome Team!"
Profile photo of Timothy Thompson

Timothy Thompson

June 23, 2025

5  out of  5
rating by Timothy Thompson
"I will have to say I just switched, and it was one of the most relaxed and easy experiences I have ever had when it comes to insurance, I will definitely be recommending this organization to everyone."
We responded:
"Thank you Mr. Thompson for your business, your time and your kind words! My Team and I are stoked that you came onboard and thrilled with your comments about your experience! That is exactly how we like things to be for our new customers! Thank you for allowing us to serve you and for your time to post such glowing comments. I am so very, very proud of the efforts my Team puts forth every day! They make me proud and they serve our customers well. I am blessed to have such an Awesome Team to deliver the promises we make. Thank you again for your time and your business! Let me know how I can possibly assist you! Thanks from Ted and his Awesome Team "
Profile photo of Jon Bristol

Jon Bristol

June 21, 2025

5  out of  5
rating by Jon Bristol
"Was shopping around for auto insurance (wanted to switch from incumbent Geico, too expensive) and Grant from State Farm returned my call on his busy Saturday. He took the time to walk me through quotes, offer me appropriate discounts, and get me an amazing rate that saved me $800/year in comparison to my Geico quote. Can’t recommend State Farm enough!!!"
We responded:
"Thanks Jon! Welcome aboard and enjoy the savings! Your comments are exactly what we want to hear and exactly what we love to hear! Thank you for allowing my Awesome Team and I to serve you and Thank you for posting your comments! Please let me know how I can personally assist you moving forward! I sincerely appreciate your comments about Grant and his efforts to save you money. He does a great job listening, asking great questions, solving problems for folks and saving them money! I am thrilled at how well we does his job! I am blessed to have an office full of caring individuals who work together for the benefit of our customers! They continue to amaze me in this crazy environment we are in. I am truly blessed! Thank you again and we look forward to serving you for many years! Ted and his Awesome Team!"
Profile photo of Luis Gutierrez

Luis Gutierrez

June 21, 2025

5  out of  5
rating by Luis Gutierrez
"Grant was extremely helpful in achieving my goal today. Very friendly and got me in the right direction. I would recommend Grant to anyone."
We responded:
"Hey Mr G! Ted here! So happy you are happy! So glad your goal was achieved in such a positive manner! Thank you for your business and your kind words! Grant is a shining star and he makes my Team and I proud! I/We are thankful for his continued commitment to service to our customers! In fact my entire Team is so Awesome at what they do every day! I am blessed…wonderful customers and an awesome Team! Thank you again so very much from Ted and his Awesome Team!!!! "
Profile photo of Taylor Moorman

Taylor Moorman

June 20, 2025

5  out of  5
rating by Taylor Moorman
"Daniel Rosenthal was super helpful in getting me a renters policy. He did a wonderful job explaining specific parts of the policy to me with it being my first time buying insurance. Definitely recommend!"
We responded:
"Hello Taylor! Ted here with a hearty Hello and a thankful thought for your business and your kind words! Hopefully we we work together for many years! Please don’t hesitate to call me any time! And Daniel is a tremendous asset to our customers and our Team! We are thankful for how well he is listening to customers and helping them make the best decisions for themselves! Daniel is a reflection of how great my entire Team performs! I am blessed and I am so proud of them! Thank you again and call on any of us any time! Ted and his Awesome Team! "
Profile photo of Blake Rayhart

Blake Rayhart

June 16, 2025

5  out of  5
rating by Blake Rayhart
"Amazing service! Not only were they able to get me a great rate for my new car but it was efficient and easy. I spoke to Grant Shuff!"
We responded:
"Ted here Blake! Thank you for your business! My Team and I appreciate you allowing us to serve you! We look forward to a long relationship with you! Thank you for pointing out the service and advice you received from Grant! He continues to excel in assisting customers in a thoughtful and professional manner! He delivers every day and I am proud of his efforts! In fact, I am proud of my entire Awesome Team with their dedication to service and thoroughness. They excel in PEOPLE and I am blessed to have them all! Thank you again for your business and your time! Call on me any time should the need arise! Thank you from Ted and his Awesome Team!"
Profile photo of Barbie Piccinni

Barbie Piccinni

June 12, 2025

5  out of  5
rating by Barbie Piccinni
"I have been with Ted Heaton office for over 20 years and when I moved away for three years and came back, I immediately tried to find them because you won’t go wrong with how competent and Helpful they are… Amber went out of her way even though the computers were down to get me a quote and get signed up on the very same day… Give them a call you won’t be disappointed"
We responded:
"Ms. Piccinni, Ted here in the glow of being proud that my Amber delivered in such a quality fashion for you! I am thankful for her efforts and so proud she is on my Team! Thank you for pointing this out and thank you for your kind words! Oh, and thank you for your business! We love long time customers and we are so very thankful that the service we deliver keeps you here! I am proud for and blessed to have such a quality Team! I could not ask for much more from them because they are so amazing! Please call on me directly at any time. I am happy to help in any way I can! Thank you again from Ted and his Awesome Team!"
Profile photo of Avni Denis

Avni Denis

June 9, 2025

5  out of  5
rating by Avni Denis
"We have been State Farm customers for years and stay because of Ted and his team. They go above and beyond. After our accident, his team called to check in and were so compassionate. They answered all of our questions and addressed all of our concerns. Our rep calls and checks in with us to go over new products that may be beneficial for us to add. Highly recommend this agency! We love them so much we have referred our family and friends as well!"
We responded:
"Hi Avni and THANK YOU! Thank you for your time, your business, your kind words and your referrals! My Team and I LOVE working with you and your Family and we appreciate what you mean to our business! Thank you! I am so very proud of and thankful for my Awesome Team! They work with our customers like they would want their insurance provider to work with them. They amaze me with how well they listen, how much they help, how thorough they are and how responsive they are! I am blessed! Thank you again so very much for your business and your kind words! We wish you and your family the very, very best! Thanks from Ted and his Awesome Team "
Profile photo of Janie Orr

Janie Orr

June 5, 2025

5  out of  5
rating by Janie Orr
"Amber Aker was very easy to work with. She is thorough and patient. She listened to my questions and put me at ease throughout my process from switching from another insurance carrier. Highly recommend!"
We responded:
"Hey Ms. Orr, Your business and your kind words are greatly appreciated. My Team and I welcome you to our Agency and hope for a long relationship with you. Amber is a tremendous asset to our Team and to our valued Customers. Insightful, patient, informative and she listens to Customers needs. She is a wonderful resource! I am proud to have her as well as all of my Awesome Team. I am blessed to have such a dedicated Team of caring individuals that go above and beyond every day! Thank you again for your business, your time and your kind words! Thank you from Ted and his Awesome Team!"
Profile photo of Joshua Cudia

Joshua Cudia

June 2, 2025

5  out of  5
rating by Joshua Cudia
"I had an amazing experience talking with Amber. Being new to most of this information, she eased my nerves and was extremely helpful and patient with my questions and concerns. As someone slowly integrating into society as an adult, it's refreshing to encounter people like Amber along the way. She is definitely someone to keep on the team!"
We responded:
"Hi Mr. Cudia and THANK YOU! Thank you for your business and thank you for sharing your experience with the world! Amber is a tremendous asset to our Team and she performs so very well in our mission to serve our customers like we would want our insurance provider to serve us! She is patient, thorough, informative and she listens to our customers. We are so very glad she is on the Good Folks Team! I have to say that my entire Team is Awesome and I am thankful for all of them! I am truly blessed as an employer to have such a robust crew to deliver the promises we make! And, I am blessed to have such quality customers like yourself! Thank you for allowing my Team and I to serve you! Thanks from Ted and his Awesome Team!"
Profile photo of Diana

Diana

May 31, 2025

5  out of  5
rating by Diana
"Si quieres tener una excelente atención las mejores coberturas para ti contáctalos no te vas a arrepentir Erick y Melissa los mejores!"
We responded:
"Gracias, Diana, por tus amables palabras y por tu preferencia. ¡Soy Ted! Agradezco tu preferencia y el tiempo que dedicaste a compartir tus comentarios. Melissa y Erick hacen un trabajo maravilloso atendiendo a nuestros clientes, ya sean hispanohablantes o ingleses. ¡Estoy muy agradecida por su esfuerzo! Todo mi equipo hace un trabajo excelente y estoy orgullosa de todos ellos. ¡Gracias por tu tiempo, tu preferencia y tus amables palabras! ¡Gracias de parte de Ted y su increíble equipo!"
Profile photo of Jakob Dieffenbach

Jakob Dieffenbach

May 29, 2025

5  out of  5
rating by Jakob Dieffenbach
"Grant was a huge help! The whole process was very quick and simple."
We responded:
"Happy Thursday Jakob and thank you for making our Thursday even happier with your kind words and your business! My Team and I sincerely appreciate the opportunity to serve you and look forward to a long relationship with you! I am glad you were impressed with Grant. He works hard to please and inform! He really does a tremendous job. In fact, I am proud of my entire Awesome Team for their efforts to be a quality resource for our customers. I am blessed and proud of all of them! Thank you again for your business and your time to post! Thanks from Ted and his Awesome Team "
Profile photo of Darryle Williams

Darryle Williams

May 27, 2025

5  out of  5
rating by Darryle Williams
"Got a great rate and great customer service from Grant. He stuck with me through my car shopping experience and I’m more than happy with my decision with him and this agency"
We responded:
"Love the comments and I Thank You Darryle! Thank you for your business and your kindness words! I am proud of Grant and how hard he works to deliver quality experiences and protection every day! He works hard to be a trusted resource! In fact I am proud of all my Team for their dedication to service and quality advice! I am blessed…great customers and an awesome Team! Thank you for your time, your business and your kind words! Ted and his Awesome Team"
Profile photo of Russ Boxer

Russ Boxer

May 27, 2025

5  out of  5
rating by Russ Boxer
"Grant was incredibly helpful, attentive and kind. I would recommend him to anyone that needs insurance. Thanks Grant !!"
We responded:
"Thank you so very, very much Russ! Grant is great to work with and we are proud of his efforts to serve! Thank you for letting other folks know about your experience! I am blessed to have quality Customers like yourself and a Team of awesome, caring individuals who work together to deliver exceptional Customer Service! Thank you again for your business, your time and your kindness! Thank you from Ted and his Awesome Team!"
Profile photo of Robert Rayhart

Robert Rayhart

May 23, 2025

5  out of  5
rating by Robert Rayhart
"Alec is the best! Helped me immediately and super fast."
We responded:
"Hey Mr. Rayhart, Your kindness in sharing your thoughts is appreciated. Thank you for letting others know about your experience with Alec and our Team! I am very proud of the job that Alec does on a daily basis and I am thankful with his efforts to be a true resource for our customers. In fact, my entire Team does a terrific job in serving our customers. I am truly blessed to have such an awesome group of hard working, caring and empathetic Team Members. And, we are lucky to have tremendous customers like YOU to serve! Thank you again for your time, your business and your referrals! Thanks from TEd and his Awesome Team!"
Profile photo of Ricky Blair Jr.

Ricky Blair Jr.

May 6, 2025

5  out of  5
rating by Ricky Blair Jr.
"Grant was professional and easy to get along with. He made the transaction a smooth and painless transition, I am very happy I am a customer of Ted Heaton State Farm."
We responded:
"Thank you Mr. Blair and know that if YOU are HAPPY, then the Ted Heaton Team is HAPPY! Welcome to our Agency and thank you for your kind words about your experience with Grant! I am proud that he was helpful and that the process was as you state! He does a wonderful job and I am proud of him! In fact, my entire Team does an awesome job in what they do! I am blessed to have such an engaged and helpful group to deliver the promises we offer! It helps us tremendously that you thought enough of the experience to share! So Thank You and we look forward to a long relationship with you! Thank you from Ted and his Awesome Team!"
Profile photo of Luis Moncada

Luis Moncada

May 3, 2025

5  out of  5
rating by Luis Moncada
"I am very happy as a new State Farm customer thanks to Eric and Ashlee For answering all my Questions and Concerns that I had in regards of Holding an insurance policy they Helped me get all the discounts available they were very professional and insurance Companies need professional Agents like them thanks again for your time and patience with me and God bless y’all"
We responded:
"Mr. Moncada, God Bless You as well and thank you for the blessing wishes! Thank you also for allowing my Awesome Team and I to serve you and your family! I am proud for Erick and Ashlee and how great they are with our customers and prospects....what you describe above is exactly what we strive for in assisting folks with their insurance needs! Thank you for pointing out your experience is what we strive for! I am blessed to have an office full of quality, caring Team Members that serve our customers so well and in such a caring manner! Thank you so very much again and please let me know how I can personally assist you with your insurance program! Thank you from Ted and his Awesome Team!"
Profile photo of Cinthya Landa Ferreiro

Cinthya Landa Ferreiro

May 2, 2025

5  out of  5
rating by Cinthya Landa Ferreiro
"Tuve una gran experiencia excelente trato."
We responded:
"¡Gracias por sus amables palabras y su preferencia! Mi equipo y yo agradecemos que nos permitan servirle. Estoy orgulloso del arduo trabajo y el apoyo que brinda mi equipo. ¡Gracias por su preferencia y por dedicarnos tiempo para publicar sus comentarios! ¡Gracias de parte de Ted y su increíble equipo!"
Profile photo of Oleksii

Oleksii

May 1, 2025

5  out of  5
rating by Oleksii
"I had an excellent experience working with Amber to get a quote for coverage. She was incredibly knowledgeable, took the time to walk me through all the details of my current policy versus the new options, and made everything easy to understand. Amber was professional, prompt in her follow-ups, and showed genuine patience with all of my questions. It’s such a relief to know there’s a local team, including claim specialists, ready to help when needed. I feel much more confident about my coverage thanks to Amber’s support."
We responded:
"Oleksii, Welcome on board and Thank You for your business! My Team and I are excited to serve you! I am personally grateful to hear about your experience with Amber as well. Your comments are exactly what my Team should be delivering with every interaction! I am pleased that Amber delivered, I am pleased that you are pleased and I am thankful for you taking the time to share your experience with the world! I am proud of her and thankful she is on the Good Folks Team! In fact, I am proud of all of my Good Folks! They continue to amaze me every day with their dedication and their hard work to help customers protect their families and themselves! I am blessed! Thank you again for your business and your kind words. Hopefully we can do business for a long time to come! Thank you from Ted and his Awesome Team!"
Profile photo of Caitlan Fuller

Caitlan Fuller

April 28, 2025

5  out of  5
rating by Caitlan Fuller
"I worked with Amber to get insurance in Texas. She made the process so quick and easy. She also went through every possible discount to help get my monthly payment as low as we could. Thank you, Amber!"
We responded:
"Ms. Fuller, It makes me smile and happy to hear your kind words about your experience with Amber! I am thankful for your business and for you taking the time to share your thoughts! I am proud that Amber delivered on her approach to help you! My Team and I hope we have a long and prosperous relationship! I am proud and thankful for Amber's efforts and I am blessed to have such an Awesome Team just like her. I am so very, very thrilled that all of my Team continues to shine! Thank you again for your time, your business and your kind words! Thanks from Ted and his Awesome Team!"
Profile photo of Zane Patel

Zane Patel

April 25, 2025

5  out of  5
rating by Zane Patel
"Amber was great in helping me set up my car insurance policy. She made the process very clear, understandable, and gave great advice. I would highly recommend anyone work with her for their car insurance needs!"
We responded:
"Welcome to Texas and to the Heaton State Farm Agency Zane! Please let us know how we can assist you with your transition to our great state! Thank you for your kind words as well! I am / my Team and I are so happy that YOU ARE HAPPY! Thank you for letting other folks know we do a great job! Amber truly does such a wonderful service in her conversations with our Customers because she listens, she cares and she advises like she would want her insurance provider to deal with her. She does a great job and I am so very pleased with her efforts! I am blessed that my entire Awesome Team really does take what we do to heart! They amaze me every day because of their consistency and their guidance to our Customers! I am one lucky Boss and State Farm Agent! Thank you again so very much and please let us know how else we can serve you! Thank you from Ted and his Awesome Team!"