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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...


May 13, 2023

5  out of  5 rating by Sam
"Ted Heaton's team and my agent, Annie, have been nothing but amazing for all my insurance needs. I never thought I would ever work with a local branch . Now I can’t see myself getting a online quote and not having a personal agent. Annie is always there to answer any questions and offers very competitive prices. I’ve truly enjoyed working with this branch and Annie. Highly recommend!"

Diane Hurst

May 9, 2023

5  out of  5 rating by Diane Hurst
"We have used Ted Heaton's State Farm Agency since 2007. Everyone is helpful and easy to work with. I especially appreciate Jammie Nork - she is helpful, remembers our needs and goes above and beyond what is asked and required. She can't ever retire!"

Raj Krishna

May 8, 2023

5  out of  5 rating by Raj Krishna
"Erick Alvarado is very responsive, helpful and did a great job with my Homeowners Insurance. He made it very easy for me. Thanks Erick!"

Erin W

May 6, 2023

2  out of  5 rating by Erin W
"I have been using Ted/State Farm since I was 16 because he was my families agent as well. For a total of 14 years I was generally very satisfied with their insurance services. However, I am now compelled to share my disappointment with the changes in their business practices. One aspect that used to set Ted and his office apart was the personal touch provided. Unfortunately, I have noticed a significant decline in this area. I understand that companies and their staff may change, grow, etc., It seems Ted and his office are now disengaged and no longer adds the same personal touch that my family and I once appreciated. It is disheartening to feel like just another policy holder rather than a valued customer. What's more concerning is the sudden and unexplained increase in my monthly premium. Without any prior notice or explanation , my monthly payments have surged by over $100. As a loyal customer, I believe I deserve transparency and clear communication regarding such significant changes. However, the lack of explanation has left me feeling frustrated and undervalued. Overall, while I appreciate the insurance coverage provided by State Farm, I am very unsatisfied with the changes in Ted and his staff regarding their customer service. I hope that they can improve and provide the personal touch and above and beyond service that made me a loyal customer in the first place. Now I will be going to Allstate for $230/ month vs $380 for the EXACT SAME COVERAGE!"

Verna Gumbs

May 1, 2023

5  out of  5 rating by Verna Gumbs
"Alec Metz is an amazing agent, extremely helpful, listens well, punctual in response and"

Shelly Elaine

April 17, 2023

5  out of  5 rating by Shelly Elaine
"I had ins with this agent for a couple of decades before moving back to OK. I needed to discuss possible need for cvg in TX again. Still very caring, helpful, and knowledgeable group! They have earned my trust!"

Cody T

April 12, 2023

5  out of  5 rating by Cody T
"Ted has been insuring my Texas property for 9 years. I have had at least 40 policies over those years. The thing I appreciate the most is the personal service. Prior to State Farm, if I had a problem I was used to calling 800 numbers, speaking to random people and hoping for the best . I can call or email Ted or his team anytime and they go above and beyond to solve my problem. Their responsiveness and willingness to help are everything. I highly recommend Ted Heaton State Farm."

Juan Campbell

April 11, 2023

5  out of  5 rating by Juan Campbell
"Ashlee Snively help me become a new state farm member and I only have good things to say about her. She was knowledgeable, attentive, and worked with me throughout the process to meet my requests. Great experience overall!"

Brett Hyatt

April 2, 2023

5  out of  5 rating by Brett Hyatt
"I want thank Ted and his team helping me get through a rough one last month. I've been with Ted Heaton for over 30 years. I have my house and vehicles through them. My agent Jammie is always on top ,she knows how to make sure you understand everything you need to know. Ted and his staff treats you like family. His staff is always courtesy and respectful when talking to them. When an emergency comes up I've talked to Ted one on one and he know me on first name bases. That tell me he really care about is customers. But I also want thank Jammie for being there when I have a question or don't understand something. She will help me or find out for me. I also don't want forget about State Farm either. I have never had a company stand by there customers as they do.With every aspect of dealing with loss. Again I want to thank all of you Ted Heaton and Jammie for helping through a rough time."

Casey Gerald

March 23, 2023

5  out of  5 rating by Casey Gerald
"I’m a new customer to State Farm as of several months ago, and so far I’m blown away by the assistance and service I’ve been provided since joining. Grant worked diligently with me to make sure I was making all the smartest decisions as I went through and bundled my insurance. I learned a lot through the process, and he was so pleasant to talk to. He worked to make sure it was the most affordable route for me to take, and that really spoke volumes to how much they really care about their customers’ needs. You really can’t go wrong with this crew!"

James Kunetka

March 20, 2023

5  out of  5 rating by James Kunetka
"Long-time respected Austin agency. Agent Jamie Nork the best I've dealt with."


February 28, 2023

5  out of  5 rating by Katie
"Taylor and Matt went above and beyond to uncover my life insurance needs. They both took the time to thoroughly explain my options so I had a full understanding and the confidence to choose which life policies were the right ones for me and my family. Appreciate them both and the great service they provided!"

Rebecca Gorbena

February 23, 2023

5  out of  5 rating by Rebecca Gorbena
"Stacy was available to walk me through (aka explain) all of the insurance terms to me so I could make the best decision on my coverage. This entire team is incredibly responsive and very open to working with their customers."

Steven Miculka

February 22, 2023

5  out of  5 rating by Steven Miculka
"Eric has done a Great job with us, I reached out for a quote online for insurance, and Eric was quick to respond. Thanks Eric"

johnny moreno

February 22, 2023

5  out of  5 rating by johnny moreno
"I recently had roof damage to my RV from a falling tree during our ice storm. Melissa Portillo took such great care of me answered all my questions went the extra mile. thank you, Ted, for being such a great agent and always having a quality, Team."
Profile photo of Ryan Robichaux

Ryan Robichaux

February 20, 2023

5  out of  5 rating by Ryan Robichaux
"Fantastic customer service, I was involved in a multiple car pile-up and Ted Heaton's team was able to fast track my repairs and get me back on the road without any issues. I would highly recommend using them."

Christopher D

February 12, 2023

1  out of  5 rating by Christopher D
"When you question your rate going up after never having put a claim, they try to upsell you to pay even more. Avoid this agent."

juri ots

January 27, 2023

5  out of  5 rating by juri ots
"Great working with Alex. I call with a question and he always has the answers. He is a easy button."

Logan Parker

January 19, 2023

5  out of  5 rating by Logan Parker
"Super great company and great customer service! Ask for grant!!"

Scott Carmichael

January 17, 2023

5  out of  5 rating by Scott Carmichael
"The staff has always been nice and proactive with me. They are helpful with any questions I have or if I have any issues arise."

Sunny Roberts

January 12, 2023

5  out of  5 rating by Sunny Roberts
"I would like to compliment Taylor Peek on his OUTSTANDING service to myself and my son. He goes way beyond what a normal service representative would go. He offered to come by my home and help to activate my drive and save beacon, stop by and bring me my yearly calendars, and calls and explains each new option or change to my account. He makes us feel like we are the only customers he has. Thank you so much Taylor and I hope you get agent of the year each year. God bless you and keep up the great work."

Ashley Falvey

January 11, 2023

5  out of  5 rating by Ashley Falvey
"I've worked with Ted and his team for decades. Hands down the best service (responsiveness, follow through, attention to detail, etc.) I have experienced in working with an insurance agent!"

Chris Gilbreath

January 5, 2023

5  out of  5 rating by Chris Gilbreath
"We've had our insurance with Ted for years now, and we kept it with Ted when we left Austin for our new home and it's a decision we have not regretted. They provide us with prompt, courteous service and they diligently answer my questions and respond thoughtfully to my concerns. Choice is not everything. Sometimes service is, though. Go with the ones who give you that. We like Ted and that's why they have our business."

Bao Nguyen

December 27, 2022

5  out of  5 rating by Bao Nguyen
"Very happy with Ted Heaton IIII and specially with Annie. She very helpful with all my insurance need. Good job Annie and Happy New Year to you all."

Jerry Potter

December 18, 2022

5  out of  5 rating by Jerry Potter
"I can't say enough about how easy it was to get my TOTAL LOSS claim processed and completed. Taylor Peek answered all my questions and assisted with documents and photos. My agent (Ted Heaton) and I spoke and he updated me on the claim process. I would highly recommend State Farm and the Ted Heaton agency. You simply can't do better!"