State Farm® Insurance Agent Ted Heaton III

"Ted Heaton's team and my agent, Annie, have been nothing but amazing for all my insurance needs. I never thought I would ever work with a local branch . Now I can’t see myself getting a online quote and not having a personal agent. Annie is always there to answer any questions and offers very competitive prices. I’ve truly enjoyed working with this branch and Annie. Highly recommend!"

"I have been using Ted/State Farm since I was 16 because he was my families agent as well. For a total of 14 years I was generally very satisfied with their insurance services. However, I am now compelled to share my disappointment with the changes in their business practices. One aspect that used to set Ted and his office apart was the personal touch provided. Unfortunately, I have noticed a significant decline in this area. I understand that companies and their staff may change, grow, etc., It seems Ted and his office are now disengaged and no longer adds the same personal touch that my family and I once appreciated. It is disheartening to feel like just another policy holder rather than a valued customer. What's more concerning is the sudden and unexplained increase in my monthly premium. Without any prior notice or explanation , my monthly payments have surged by over $100. As a loyal customer, I believe I deserve transparency and clear communication regarding such significant changes. However, the lack of explanation has left me feeling frustrated and undervalued. Overall, while I appreciate the insurance coverage provided by State Farm, I am very unsatisfied with the changes in Ted and his staff regarding their customer service. I hope that they can improve and provide the personal touch and above and beyond service that made me a loyal customer in the first place. Now I will be going to Allstate for $230/ month vs $380 for the EXACT SAME COVERAGE!"

"Ted has been insuring my Texas property for 9 years. I have had at least 40 policies over those years. The thing I appreciate the most is the personal service. Prior to State Farm, if I had a problem I was used to calling 800 numbers, speaking to random people and hoping for the best . I can call or email Ted or his team anytime and they go above and beyond to solve my problem. Their responsiveness and willingness to help are everything. I highly recommend Ted Heaton State Farm."

"I want thank Ted and his team helping me get through a rough one last month. I've been with Ted Heaton for over 30 years. I have my house and vehicles through them. My agent Jammie is always on top ,she knows how to make sure you understand everything you need to know. Ted and his staff treats you like family. His staff is always courtesy and respectful when talking to them. When an emergency comes up I've talked to Ted one on one and he know me on first name bases. That tell me he really care about is customers. But I also want thank Jammie for being there when I have a question or don't understand something. She will help me or find out for me. I also don't want forget about State Farm either. I have never had a company stand by there customers as they do.With every aspect of dealing with loss. Again I want to thank all of you Ted Heaton and Jammie for helping through a rough time."

"I’m a new customer to State Farm as of several months ago, and so far I’m blown away by the assistance and service I’ve been provided since joining. Grant worked diligently with me to make sure I was making all the smartest decisions as I went through and bundled my insurance. I learned a lot through the process, and he was so pleasant to talk to. He worked to make sure it was the most affordable route for me to take, and that really spoke volumes to how much they really care about their customers’ needs. You really can’t go wrong with this crew!"

"Taylor and Matt went above and beyond to uncover my life insurance needs. They both took the time to thoroughly explain my options so I had a full understanding and the confidence to choose which life policies were the right ones for me and my family. Appreciate them both and the great service they provided!"

"I would like to compliment Taylor Peek on his OUTSTANDING service to myself and my son. He goes way beyond what a normal service representative would go. He offered to come by my home and help to activate my drive and save beacon, stop by and bring me my yearly calendars, and calls and explains each new option or change to my account. He makes us feel like we are the only customers he has. Thank you so much Taylor and I hope you get agent of the year each year. God bless you and keep up the great work."

"We've had our insurance with Ted for years now, and we kept it with Ted when we left Austin for our new home and it's a decision we have not regretted. They provide us with prompt, courteous service and they diligently answer my questions and respond thoughtfully to my concerns. Choice is not everything. Sometimes service is, though. Go with the ones who give you that. We like Ted and that's why they have our business."

"I can't say enough about how easy it was to get my TOTAL LOSS claim processed and completed. Taylor Peek answered all my questions and assisted with documents and photos. My agent (Ted Heaton) and I spoke and he updated me on the claim process. I would highly recommend State Farm and the Ted Heaton agency. You simply can't do better!"