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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ricky Blair Jr.

Ricky Blair Jr.

May 6, 2025

5  out of  5
rating by Ricky Blair Jr.
"Grant was professional and easy to get along with. He made the transaction a smooth and painless transition, I am very happy I am a customer of Ted Heaton State Farm."
We responded:
"Thank you Mr. Blair and know that if YOU are HAPPY, then the Ted Heaton Team is HAPPY! Welcome to our Agency and thank you for your kind words about your experience with Grant! I am proud that he was helpful and that the process was as you state! He does a wonderful job and I am proud of him! In fact, my entire Team does an awesome job in what they do! I am blessed to have such an engaged and helpful group to deliver the promises we offer! It helps us tremendously that you thought enough of the experience to share! So Thank You and we look forward to a long relationship with you! Thank you from Ted and his Awesome Team!"
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Luis Moncada

May 3, 2025

5  out of  5
rating by Luis Moncada
"I am very happy as a new State Farm customer thanks to Eric and Ashlee For answering all my Questions and Concerns that I had in regards of Holding an insurance policy they Helped me get all the discounts available they were very professional and insurance Companies need professional Agents like them thanks again for your time and patience with me and God bless y’all"
We responded:
"Mr. Moncada, God Bless You as well and thank you for the blessing wishes! Thank you also for allowing my Awesome Team and I to serve you and your family! I am proud for Erick and Ashlee and how great they are with our customers and prospects....what you describe above is exactly what we strive for in assisting folks with their insurance needs! Thank you for pointing out your experience is what we strive for! I am blessed to have an office full of quality, caring Team Members that serve our customers so well and in such a caring manner! Thank you so very much again and please let me know how I can personally assist you with your insurance program! Thank you from Ted and his Awesome Team!"
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Cinthya Landa Ferreiro

May 2, 2025

5  out of  5
rating by Cinthya Landa Ferreiro
"Tuve una gran experiencia excelente trato."
We responded:
"¡Gracias por sus amables palabras y su preferencia! Mi equipo y yo agradecemos que nos permitan servirle. Estoy orgulloso del arduo trabajo y el apoyo que brinda mi equipo. ¡Gracias por su preferencia y por dedicarnos tiempo para publicar sus comentarios! ¡Gracias de parte de Ted y su increíble equipo!"
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Oleksii

May 1, 2025

5  out of  5
rating by Oleksii
"I had an excellent experience working with Amber to get a quote for coverage. She was incredibly knowledgeable, took the time to walk me through all the details of my current policy versus the new options, and made everything easy to understand. Amber was professional, prompt in her follow-ups, and showed genuine patience with all of my questions. It’s such a relief to know there’s a local team, including claim specialists, ready to help when needed. I feel much more confident about my coverage thanks to Amber’s support."
We responded:
"Oleksii, Welcome on board and Thank You for your business! My Team and I are excited to serve you! I am personally grateful to hear about your experience with Amber as well. Your comments are exactly what my Team should be delivering with every interaction! I am pleased that Amber delivered, I am pleased that you are pleased and I am thankful for you taking the time to share your experience with the world! I am proud of her and thankful she is on the Good Folks Team! In fact, I am proud of all of my Good Folks! They continue to amaze me every day with their dedication and their hard work to help customers protect their families and themselves! I am blessed! Thank you again for your business and your kind words. Hopefully we can do business for a long time to come! Thank you from Ted and his Awesome Team!"
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Caitlan Fuller

April 28, 2025

5  out of  5
rating by Caitlan Fuller
"I worked with Amber to get insurance in Texas. She made the process so quick and easy. She also went through every possible discount to help get my monthly payment as low as we could. Thank you, Amber!"
We responded:
"Ms. Fuller, It makes me smile and happy to hear your kind words about your experience with Amber! I am thankful for your business and for you taking the time to share your thoughts! I am proud that Amber delivered on her approach to help you! My Team and I hope we have a long and prosperous relationship! I am proud and thankful for Amber's efforts and I am blessed to have such an Awesome Team just like her. I am so very, very thrilled that all of my Team continues to shine! Thank you again for your time, your business and your kind words! Thanks from Ted and his Awesome Team!"
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Zane Patel

April 25, 2025

5  out of  5
rating by Zane Patel
"Amber was great in helping me set up my car insurance policy. She made the process very clear, understandable, and gave great advice. I would highly recommend anyone work with her for their car insurance needs!"
We responded:
"Welcome to Texas and to the Heaton State Farm Agency Zane! Please let us know how we can assist you with your transition to our great state! Thank you for your kind words as well! I am / my Team and I are so happy that YOU ARE HAPPY! Thank you for letting other folks know we do a great job! Amber truly does such a wonderful service in her conversations with our Customers because she listens, she cares and she advises like she would want her insurance provider to deal with her. She does a great job and I am so very pleased with her efforts! I am blessed that my entire Awesome Team really does take what we do to heart! They amaze me every day because of their consistency and their guidance to our Customers! I am one lucky Boss and State Farm Agent! Thank you again so very much and please let us know how else we can serve you! Thank you from Ted and his Awesome Team!"
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Connor bale

April 25, 2025

5  out of  5
rating by Connor bale
"I signed up today by Erick who made the process very easy and saved me almost $2,000 a year from what I was paying before for less coverage. Thanks for the great service!"
We responded:
"BOOM.....That's what we LOVE to hear Connor! Thank you for sharing! And, thank you for coming on board! My Team and I love it when we can make a positive difference in customers lives. Thank you for your business and thank you for sharing! I am proud of Erick and thankful for how well he listens to customers and helps them with their needs. He does a fantastic job! In fact, my entire Team is Awesome and they all do a great job listening and helping folks! I am a blessed man and I am so very thankful for and proud of their efforts every day! Thank you again for your business and your kind words! Thanks from Ted and his Awesome Team!"
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Hannah Muras

April 24, 2025

5  out of  5
rating by Hannah Muras
"Grant was amazing! Very knowledgeable and helped me work through everything so I could get the best monthly payment. He made the process quick and simple for me."
We responded:
"That is exactly what we strive for Heather! Thank you for letting other folks know about your experience with Grant! He works hard and does a quality job in making sure our Customers are informed and heard! He is a tremendous resource! In fact, my entire Team does a great job with our Customers. I could not be more proud of what they deliver every day. Truly I am blessed to have great Customers like yourself and an Awesome Team to do the heavy lifting! Thank you again and let me know how I can help you! Thanks from Ted and his Awesome Team!"
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Terry LeBreton

April 24, 2025

5  out of  5
rating by Terry LeBreton
"Daniel is the most thorough and detailed agent I've worked with in several decades. He's absolutely great, easy to talk with and shockingly caring and concerned to be sure every aspect of your experience is a 10 on a 10. Kudos to Heaton for having him on their team. Smart move Ted."
We responded:
"Afternoon Terry and so very glad that you are feeling taken care of! My Awesome Team does as good a job as they can to deliver that Family Feeling to our Customers. We are human and sometimes need to work a bit harder but overall they are simply the Best! I am so very proud of each of them and I am so very thankful for each of them! Daniel has proven to be a tremendous role model on delivering quality customer service! I am so glad he joined our Team and I am so glad he continues to take his role so seriously! He is Awesome! My Team is Awesome! Our Customers are Awesome! Thank you again and please don't hesitate to call on me any time! Thank you again from Ted and his Awesome Team"
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Matt McCallon

April 24, 2025

5  out of  5
rating by Matt McCallon
"I had a great experience getting a quote for coverage with Ted's office. Amber is amazing and did a phenomenal job explaining the differences in my current coverage and what was being proposed. She followed up promptly and was extremely patient with my questions. You can tell the office works well together, is staffed appropriately, and even has claim specialists who work locally in the office. I've had too many experiences being passed off to an 800 with no support locally in the past. I hope to never need it, but I feel at ease after getting the coverage set up."
We responded:
"Mr. McCallon, Ted here. Welcome on board and thank you for your business! Please let me know how I can personally assist you! My Team and I appreciate you! Thank you also for the kind words about Amber and your conversations with her. She cares deeply about communicating effectively and I am so glad she is on the Good Folks Team! I have an entire office full of quality individuals who pour themselves out for our customers every day! I am Blessed! Thank you again so very much! Thank you from Ted and his Awesome Team!"
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irene gutierrez

April 23, 2025

5  out of  5
rating by irene gutierrez
"Called to get quote and spoke with Amber. She was so sweet and patient. Glad I was able to switch over to State Farm!"
We responded:
"Hi Ms. Gutierrez and Thank you for your business and your kind words! My Awesome Team and I are glad you were able to switch over to SF as well! Thank you for coming onboard and we look forward to a long relationship with you! Amber is truly wonderful with our Customers and Prospects and we are lucky she is on our Team! She Rocks! In fact, my entire Team Rocks! They are very good and provide quality advice and coverage recommendations to folks which makes me proud! Truly Blessed to have such fantastic Customers like you and an Awesome Team! Thank you again so very much! Ted and his Awesome Team"
Profile photo of Preksha Welankiwar

Preksha Welankiwar

April 22, 2025

5  out of  5
rating by Preksha Welankiwar
"I had a great experience with agent Daniel Rosenthal. He was super friendly and guided me through the entire process ensuring I got a great price for my renters insurance. Definitely recommend!"
We responded:
"I am so very happy that you are happy Preksha! Thank you for your business and for taking time to share your experience with the World! We look forward to a long and prosperous relationship with you! Thanks! Daniel is truly a great help to our wonderful Customers! He Cares, He Listens, He Advises, He Shares and He truly Wants to Help! I am impressed with how good he is with Customers. My entire Awesome Team is the same way and I am one blessed State Farm Agent! I could not ask for much more than what my Team does on a daily basis! Truly blessed! Thank you again and let us know how else we can help you! Thank you from Ted and his Awesome Team!"
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Robert Raymond

April 22, 2025

5  out of  5
rating by Robert Raymond
"Was kicking around switching auto insurance and decided to give State Farm a try and called them up. Amber talked with me for over and hour about thier rates and options and when we got done with the quote it was $1200 lower per year than my current offering at Geico with the same coverage. Needless to say I switched and wished I did years ago. Thank you so much Amber!"
We responded:
"Hey Robert...First of all congratulations on having extra spending money! Glad Amber was able to free up some of that hard earned capital for you! Secondly, thank you for your business! Thirdly, Thank you for your kind words and letting others know about your experience! My Awesome Team and I hope we do business for a long time to come! Amber is great isn't she? Thorough, patience, informative and understanding of how to help Customers! She has been a great fit in our office and we are glad to have her on the Good Folks Team! I am blessed to have an office full of GOOD FOLKS! Truly blessed! Thank you again and please let us know how we can serve you further! Thanks from Ted and his Awesome Team!"
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Kassia

April 21, 2025

5  out of  5
rating by Kassia
"Easy processes with a long-standing, reputable company and agent. Thanks, Alec, your friendly and helpful customer service!"
We responded:
"Hi Kassia! Hope you had a great Easter! Thank you for your business and thank you for taking time to post your kind comments. My Team and I love to serve wonderful customers like yourself and we are happy you are pleased! Thank you! Alec does a great job of working with our customers and with my other Team Members. He is thorough, informative and a great listener! I am proud of him and thankful he is on my Team! I am truly blessed with an office full of helpful and caring individuals that go the extra mile for our customers. They amaze me every day and I am so very, very pleased with how well they perform their job/s. I am truly blessed! Thank you again for your business, your referrals and your kind words! Thank you from Ted and his Awesome Team!"
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Manan Pancholi

April 11, 2025

5  out of  5
rating by Manan Pancholi
"I’m extremely pleased with the services offered at Ted Heaton agency. Their staff is very prompt and helpful. Highly recommend their services for any kind of insurance requirements."
We responded:
"Manan, Your kind words are sincerely appreciated! Thank you for allowing my Team and I to serve you! We will do our very best to provide world class service and advice to you for a long time to come! I am blessed to have an Awesome Team that believes in serving our wonderful customers...like yourself! They are the best of the best and I am so very proud of them! Thank you again for your time, your business and your kind remarks! Please let me know how I can personally assist you! We are looking forward to being your insurance provider for many years to come! Thank you from Ted and his Awesome Team!"
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Daniela Sontinani

April 10, 2025

5  out of  5
rating by Daniela Sontinani
"I called today to make a payment and had the pleasure of speaking with Jana. She is truly amazing and, surprisingly, the friendliest person I've encountered in this office (besides Matt, of course!). Her knowledge of insurance is impressive, and she also has a solid understanding of other financial products State Farm has to offer."
We responded:
"Ms. Sontinani, My Team and I are so thankful for your business, your referrals and your kind words in your review! I am personally thankful for your business and the opportunity to serve you. Thank you! Thank you for pointing out that my Team provides a meaningful service to you and our other valuable customers. I am blessed to have Jana and Matt and an office full of quality Team Members that believe in delivering the service they would want from their insurance provider. Truly Blessed! Please do let me know if I can ever assist you personally! Thank you again and all the very, very best to you and your family! Ted and his Awesome Team"
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Brandon Adams

March 31, 2025

5  out of  5
rating by Brandon Adams
"Attempted to find new insurance for my car and home only to get bombarded with hundreds of calls from agents all over the country. The process became so overwhelming I was willing to simply keep paying overpriced fees to silence their efforts. Then of course another call came in from Grant at State Farm and I answered with the intention of making this agent hear what I wanted to say to nearly all the others. His calm down to earth tone made me immediately feel like he was human and not reading a script. That created a small desire to see what he offered. What I got, was honestly - examples of how a customer would actually use their insurance - fast and simple how-to instructions for using it - and a service so considerate and patient that any ‘pushy’ could only come from me. I never use my car insurance, but for service like this, I am proud to pay and be part of this company because of what and how Grant handled this situation. Cannot recommend both him and now this company enough."
We responded:
"Thank you so very much Mr. Adams! Thank you for your business and for the kind words about the experience with Grant and my Team! We look forward to a long relationship with you! Thank you! I sincerely appreciate your comments about how Grant interacted with you. It's refreshing for me to know that my Team is continuing to be helpful, honest and informative while listening to what is important to our valuable customers. I am proud of Grant and his quality approach and I am blessed that I have an entire office full of caring individuals that want to be different than the herd! Thank you for pointing that out for others to see! Please let me know how I can help you and/or your family in any way! Thank you again for your time and your business! Ted and his Awesome Team"
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Tamara Haas

March 26, 2025

5  out of  5
rating by Tamara Haas
"Christin was extremely in getting all our policies in order! We have been with Ted probably over 30 years. We appreciate all they do to keep us insured!"
We responded:
"Hey Tamara! Yes, you and your Family have been outstanding customers for many years! Thank you Thank you Thank you! It's wonderful folks like ya'll that make our jobs so much easier! My Team and I are blessed to have such quality customers like ya'll! Thank you! I am blessed to have such an Awesome Team that have delivered the outstanding service to you and your family! They truly do go the extra mile and they truly provide quality advice / coverage suggestions to help our customers be properly protected! I am a lucky, lucky guy! Thank you for your time, for your business and for your referrals! Please tell me how I can personally assist you! Thank you from Ted and his Awesome Team!"
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Bryan Leveque

March 26, 2025

5  out of  5
rating by Bryan Leveque
"Alec was phenomenal all around helped answered all questions amazing"
We responded:
"Thank you Bryan! Ted here! Thank you so very much for your business and for taking the time to post about your experience with Alec! Alec has been a quality Team Member because he does the small things that can make a difference in our Customer's Experience/s. We are blessed to have him on our Team! In fact, I am blessed to have such a quality Team that delivers on a daily basis.....they deliver caring assistance and useful advice to our wonderful Customers like You! Thank you again so very much for your business and your review! Please let me know how I can personally assist you! Thank you from Ted and his Awesome Team!"
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Cilvana Bricker

March 25, 2025

5  out of  5
rating by Cilvana Bricker
"GRANT SHUFF, State Farm Insurance Agent at Ted Heaton III provided an outstanding service when I needed a renters insurance. I couldn't have a better customer service. He was polite, very professional and very helpful."
We responded:
"Ms. Bricker......thank you so very much for your business and your kind words. My Team and I look forward to serving you for many years to come! Thank You! Grant is great to work with.....patient, knowledgeable, informative, empathetic and very good at listening! I am blessed he is on OUR Awesome Team! I am blessed that I have an office full of quality individuals who believe in serving our wonderful customers! They amaze me every day! I am one blessed guy to have such great customers, a great company to represent and an Awesome Team! Thank you again for your business and your kind words! Thanks from Ted and his Awesome Team!"
Profile photo of Maria Brennan

Maria Brennan

March 18, 2025

5  out of  5
rating by Maria Brennan
"Amber Aker was really friendly and helped me with all my questions. Without giving specific advise or trying to sell me unnecessary coverage, she helped me to choose the one I think is the best for me. Thank you Amber! It's good to be back with State Farm"
We responded:
"Hello Ms. Brennan and THANK YOU! Your business is appreciated and welcomed! Thank you! Thank you for your kind words as well! Amber has always done a terrific job of being informative and helpful without being pushy! She is a great Team Member and I am blessed to have her! I am blessed that my entire Team is so Awesome! They amaze me every day with their servant attitude and desire to help our customers! I am blessed. Thank you again for your time, your business and your kind words! Call me personally if I can help! Thanks from Ted and his Awesome Team!"
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Richard Farias

March 17, 2025

5  out of  5
rating by Richard Farias
"Ted Heaton has been my State Farm agent for over 44 years and has provided outstanding service the entire time. Ted and his staff have assisted in our hours of need. He made sure that we were treated quickly and fairly when we filed claims. Ted and his staff are truly like a Good Neighbor you can depend on. Richard Farias"
We responded:
"RICHARD, Thank you! Thank you so very, very, very much for your kind words, your business and your referrals! It has been 44 years and my Team and I are so very thankful to know that we have lived up to the promises we have made over a long, long time! I am blessed to have such wonderful Customers like you and your Family to serve! I am also blessed to have a tremendous Team behind me to do the heavy lifting. Jammie has worked with you for years and has done an exemplary job in delivering service to you when you call! I am blessed to have her and my entire Team to count on every day with every interaction! Truly blessed! Thank you again for allowing my Team and I to serve you! You know you can always call on me if you need me personally! Thank you again so very, very much from Ted and his Awesome Team!"
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Sandra Cessac

March 17, 2025

5  out of  5
rating by Sandra Cessac
"I had the best experience buying insurance ever! My Agent, Stephany Graciano was the most helpful person I have come across in a long time. I called her in desperation as my other insurance was dropping me that same day and she went above and beyond to make sure I was covered! From our vehicles to our home and even an umbrella policy, Stephany had it all done within a few hours. And she was so sweet and kind I felt like I was doing business with an old friend. Thank you so much Stephany, you are truly the best!"
We responded:
"Hi Sandra....Ted here....I am so very excited that you allowed my Team to work with you and I am so happy that you were pleased with your experience with Stephanie! I can't explain how proud I am that Stephanie delivered such a quality experience and I can't explain how thankful I am for your business / your time to post such glowing words! Thank you so very much! I am proud of the work product from my Team as they truly do care about helping folks with their insurance and financial services needs. Stephanie goes above and beyond to deliver that quality experience and I am thankful she is on our Team! Thank you again for your business and your time to post the delightful review! My Team and I hope we can work together for many years to come! Thank you from Ted and his Awesome Team!"
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Chandramohan Naidu

March 16, 2025

5  out of  5
rating by Chandramohan Naidu
"Ted & Daniel at state farm were professional & helped me pick the best policy for Auto, Home and Life. It was easy & informative to work with them."
We responded:
"Thank you for your business! Thank you for your kind words! My Team and i sincerely appreciate you allowing us to serve you! Thank you for listening and being willing to understand the coverage that SF offers that is broader than other companies. Daniel is a tremendous asset to my Team and to Our Wonderful Customers like Yourself! He prides himself in delivering quality advice and service. Thank you for pointing out how much help he was in assisting you during your insurance provider search. My Team and my hope is that we can have a long lasting relationship with you! Thank you again from Ted and his Awesome Team!"
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Patty Wayman

March 14, 2025

5  out of  5
rating by Patty Wayman
"Daniel Rosenthal was the gentleman who wrote up our policy and was very helpful through the entire process. We would highly recommend him for your future insurance plans."
We responded:
"Hi Patty and THANK YOU! Thank you for your business and thank you for your time to post such a kind review. It is heart warming for me to see reviews like this as I love to see feedback that tells me that my Team is delivering the service and advice that is meaningful and helpful! I am blessed to have such an Awesome Team and I am blessed to have such quality Customers! I am proud of Daniel and his efforts to serve! Thank you for confirming his quality efforts! Please do not hesitate to let me know how I can assist you personally. And my Team and I hope we have a long relationship! Thank you again from Ted and his Awesome Team!"